1. Introduction

Welcome to Tisolai Repair Services ("Tisolai," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tisolai.com, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:

• Name and contact data (such as your email address, phone number, mailing address)
• Credentials (passwords and similar security information used for authentication and account access)
• Payment data (billing address, credit card information, and other data necessary for transaction processing)
• Profile data (such as your preferences, feedback, and survey responses)
• Content (such as photographs, comments, and other materials you upload to our Site)
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Information about your computer and internet connection (such as IP address, browser type, operating system)
• Details of your visits to our Site (such as traffic data, location data, logs, and other communication data)
• Information about how you use our Site (such as the pages you view, the links you click, and other actions taken within our Site)

This automatically collected information helps us improve our Site and deliver a better and more personalized service.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Site and services
• Process transactions and send related information, including confirmations and invoices
• Respond to your comments, questions, and requests, and provide customer service
• Send you technical notices, updates, security alerts, and support and administrative messages
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Personalize your experience on our Site and deliver content and product and service offerings relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our Site
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Tisolai and others
• Carry out any other purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following situations:

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

With Your Consent

We may share your information with your consent or at your direction.

5. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

Cookies are small data files that are stored on your device when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions.

We use the following types of cookies:

• Necessary cookies: Required for the operation of our Site. These include cookies that enable you to use our Site's features, such as accessing secure areas.
• Functional cookies: Allow our Site to remember choices you make and provide enhanced features.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site when using it. This helps us improve the way our Site works.
• Marketing cookies: Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information about cookies and how to disable them, see our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable laws related to security breach notification) to you via email or conspicuous posting on this Site without unreasonable delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

7. Your Privacy Rights

Depending on where you reside, you may have certain rights with respect to your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction or deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise these rights, please contact us using the contact information provided below. Note that some of these rights may be limited or not apply in certain jurisdictions.

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers.

9. International Data Transfers

We are based in Canada, and the information we collect is governed by Canadian law. If you are accessing our Site from outside Canada, please be aware that information collected through the Site may be transferred to, processed, stored, and used in Canada. Your personal information may also be transferred to, processed, stored, and used in any other country where our service providers are located. These countries may have data protection laws that are different from the laws of your country.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. Contact Us

Last Updated: August 15, 2023